1. Introduction

Home to Home Movers (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our moving services, website, or interact with us in any way.

Please read this privacy policy carefully. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, contact details (phone, email, address)
• Payment information (credit card details are processed securely by our payment partners)
• Identification documents required for customs or security purposes
• Moving details (pickup/delivery addresses, inventory lists)

Non-Personal Information

• Browser type and version
• IP address and general location data
• Pages visited on our website
• Service preferences and history

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our moving services
• To process your bookings and transactions
• To communicate with you about your move, including updates and confirmations
• To respond to your inquiries and provide customer support
• To improve our website, services, and customer experience
• To send promotional emails about new services or special offers (you may opt-out at any time)
• To comply with legal obligations and regulations in the UAE

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business, such as payment processors, IT service providers, and subcontractors (all bound by confidentiality agreements)
• Legal Requirements: When required by law or to respond to legal process, to protect our rights, or to prevent harm
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you give us explicit permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:

• Secure servers and data encryption where appropriate
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure disposal of information when no longer needed

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by UAE law. Typically, we retain customer records for 7 years to comply with financial regulations and for service quality purposes.

7. Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Restriction: Request restriction of processing of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your information to another organization

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our website.

9. Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any website you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to remove that information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Phone: 055 433 4865
• Email: privacy@hometohomemovers.ae
• Address: Home to Home Movers, Business Bay, Dubai, UAE

Last updated: June 2023